Delta will not accommodate disabled man

Delta fails when it comes to helping the disabled.

My husband and I are gearing up for a cross-country trip in the future. Whenever my husband flies, we request bulkhead seats because he is disabled (mobility issue) and he requires the extra space that these seats offer (because of his height and a chronic pain issue with damaged nerves). The airlines, so far, has changed our itinerary two times.

For the latest flight change, I called Delta to confirm our seat assignment for a 5.5-hour flight because we had special seat assignments to accommodate my husband’s disability for the previous flights before they were changed. I was told by a Delta supervisor (Carrie, agent # H9) that there are no bulkhead seats on the aircraft. So I asked what the next option is, and was told that there is a row designated for “disabled seating.” The difference in these seats is “nothing.” I explained my husband’s situation to the supervisor and told her it is crucial that he have the extra room, and that other airlines have given us first class seats to accommodate the disability when bulkhead seats were not available. I even told her that I would not mind sitting in coach as long as my husband was accommodated. The Delta supervisor said the only way she would give my husband first class seats is if we paid the difference. I then asked her how Delta accommodates disabled passengers who require the extra room when there is extra room available on the plane, but no bulkhead seats. The answer: they don’t. I had no choice but to get the “disabled row” seats.

Well, Delta, this is a big FAIL.